Deposit and Payment
- On request for a tour booking a non-refundable deposit will apply
to cover the costs of processing and confirming your tour program.
- After payment is received a receipt will be issued and full
details of your itinerary emailed to you.
- Once a deposit is received it is understood that you have read,
understood and accepted all our Terms and Conditions.
- The remaining balance of the tour price is due upon arrival and
payable at our office in Vietnam.
- All cancellations must be received in writing, and sent to us via
email.
- An administration fee will apply to all cancellations to cover the
costs we incur.
- The amount of administration fee will depend on the time period
between receiving the cancellation notice and the start of the
booked tour program.
- The fee amount will be at VBT discretion.
Validity
- This information is valid at the time of publication but is
subject to change without prior notice.
- Should any changes occur, they will be posted on the website
immediately.
- Should the Terms and Conditions change after the deposit is paid,
the Terms and Conditions under which the deposit was paid shall
apply.
- No refunds will be made if you voluntarily leave a trip for any
reason after the trip has begun.
- Refunds will be at the discretion of VBT
if you are involuntarily forced to leave a trip for any reason.
- No refunds will be made for any accommodation, transport,
sightseeing, meals or services not utilised by tour members.
- If VBT cancels a group adventure trip which is guaranteed, you are
entitled to a full refund.
- The company is not responsible for any incidental expenses that
you may have incurred as a result of your booking such as visas,
vaccinations, non-refundable flights or loss of enjoyment, etc.
Responsibilities
- While travelling with VBT
you agree to accept the authority of the guide and local operator at
all times.
- You are aware that travel within a group may involve compromise to
accommodate the diverse desires and physical abilities of group
members.
- You understand that VBT
reserves the right to decline, or accept any person as a member of
the group at any time.
- You acknowledge that VBT contracts with a network of companies,
government agencies and individuals to assist in the running of its
tours. To the best of VBT knowledge, these third parties are
qualified to perform the duties they are contracted to perform.
- However VBT will not be held liable for any injury, damage, loss,
delay or irregularity that may occur due to the behaviour of these
third parties.
- VBT will not accept responsibility or liability for any traveller
who contravenes any law or regulation of the country visited.
- All VBT travellers should be of good physical health and be able
to participate in the group travel experience fully.
Insurance
- Travel insurance is compulsory for all VBT travellers.
- Your travel insurance must provide cover against personal
accident, medical expenses, emergency repatriation and personal
liability. We also recommend it covers cancellation, curtailment and
loss of luggage and personal effects. |
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Terms and conditions 
